Returns & Refund Policy

 

IBGNZ LTD. TRADING AS SPEEDY PRINT

 
 
 

1. Acceptance of Terms

By placing an order with us, you agree to these this Returns & Refund Policy, as well as our general Terms & Conditions (found here).

These terms apply to all goods and services supplied by us unless otherwise agreed in writing.

2. Orders & Proof Approval

Where artwork proofs are supplied:

  • Customers are responsible for carefully reviewing all details prior to approval.

  • Written proof approval confirms acceptance of layout, spelling, grammar, colour, sizing, and overall design.

  • Once proof approval is provided, no further changes can be made.

  • We are not responsible for errors present in an approved proof.

Production will not commence until proof approval is received (where applicable).

3. Artwork & File Setup Responsibility

Customers must supply print-ready artwork that meets our file specifications.

Unless design or pre-press services have been specifically agreed in writing, we are not responsible for errors contained in supplied files, including but not limited to:

  • Spelling or grammatical errors

  • Low-resolution images

  • Incorrect document size

  • Missing bleed or crop marks

  • Incorrect colour mode (e.g. RGB instead of CMYK)

  • Font substitution or missing embedded fonts

  • Transparency or overprint issues

Files will be printed as supplied and approved.

While we may advise of obvious issues, we are not obligated to check artwork for technical accuracy unless specifically engaged to do so.

4. Colour Variation & Print Expectations

We print using a digital CMYK process.

Customers acknowledge that:

  • Colours displayed on screens (RGB) may differ from printed output (CMYK).

  • Variations may occur due to monitor calibration, lighting, substrate choice, ink absorption, and production tolerances.

  • Minor colour variation between print runs is normal.

  • Exact Pantone or previous run matching is not guaranteed unless expressly agreed in writing.

Colour variation within normal commercial tolerances does not constitute a defect.

If colour accuracy is critical, customers should request a printed proof prior to full production.

5. Change of Mind

As most products are custom printed to order, we do not offer refunds or exchanges for:

  • Change of mind

  • Incorrect selections made at ordering

  • Errors approved in proofs

6. Faulty, Damaged or Incorrect Products

If a product is faulty, damaged (excluding courier damage), or does not match the approved proof:

  • You must notify us within 21 days of receipt

  • Provide order details and clear photographic evidence

Where a fault is confirmed, we will:

  • Reprint/replace the product; or

  • Offer a partial refund or discount where appropriate

We reserve the right to determine whether a fault is minor or substantial.

7. Courier Damage

If goods arrive damaged in transit:

  • You must notify us within 48 hours of delivery

  • Retain all packaging

  • Provide clear photographs of packaging and damage

We will lodge a claim with the courier where appropriate.

Failure to notify us within 48 hours may affect the ability to process a claim.

8. Return Shipping

Unless goods are confirmed to be faulty due to our error, return postage costs are the responsibility of the customer.

If goods are returned for assessment and no fault is found, we may charge reasonable handling and shipping costs.

BUSINESS CUSTOMERS (B2B)

9. Contracting Out of the Consumer Guarantees Act

Where goods or services are supplied for business purposes:

  • The customer agrees they are acquiring the goods and services in trade.

  • Both parties agree that section 43 of the Consumer Guarantees Act 1993 applies.

  • The Consumer Guarantees Act 1993 is excluded to the maximum extent permitted by law.

  • This contracting out is fair and reasonable.

If goods are acquired for personal, domestic or household use, this clause does not apply.

10. Limitation of Liability

To the maximum extent permitted by law:

  • Our total liability for any claim relating to goods or services supplied is limited to the value of the relevant order.

  • We are not liable for indirect, consequential, special, or economic loss including loss of profit, loss of revenue, loss of business opportunity, delay-related loss, or reputational damage.

  • We are not liable for loss arising from onward distribution, resale, or use of printed materials.

This limitation applies whether liability arises in contract, tort (including negligence), equity, or otherwise.

11. No Warranty of Suitability

Unless expressly agreed in writing prior to production, we do not warrant that goods are suitable for any specific commercial purpose.

Customers are responsible for ensuring printed materials meet their intended business requirements.

12. Intellectual Property & Indemnity

Customers warrant that they have the legal right to reproduce all artwork and content supplied.

The customer indemnifies us against any claim, loss, damage, or expense arising from:

  • Intellectual property infringement

  • Defamation

  • Unlawful or misleading content

  • Breach of advertising standards

13. Consumer Rights

Nothing in these terms limits or excludes rights under the Fair Trading Act 1986.

Where the Consumer Guarantees Act 1993 applies (e.g. consumer purchases), statutory rights are not excluded.